Returns and Refunds
Effective date: August 28, 2026
Last updated: August 28, 2026
This policy applies to purchases made directly through the Sacra Script Ministries website. It does not limit any rights you may have under applicable law.
1. Printed books: ordinary returns
You may request a return of a printed book within 30 calendar days after delivery. To qualify, the book must be unused, unmarked, undamaged, and in resalable condition.
Before sending anything back, email info@sacrascript.org with your order number, the name and email address used for the order, and the reason for the return. We will provide return instructions and the return address after approving the request.
For an ordinary return:
- You are responsible for return shipping. We recommend a trackable shipping method.
- Original shipping charges are not refundable unless the return results from our error, a defective product, or applicable law requires otherwise.
- We do not charge a restocking fee.
- After we receive and inspect an approved return, we will issue the refund for the product price to the original payment method within 5–10 business days. Your bank or payment provider may take additional time to post the credit.
2. Damaged, defective, incorrect, or lost orders
Contact us within 60 calendar days of shipment if a printed book arrives damaged, has a manufacturing defect, is not the item ordered, or appears to have been lost in transit. Email info@sacrascript.org with your order number, a description of the problem, and clear photographs when the item was damaged, defective, or incorrect.
For an approved claim, we will provide a replacement at no additional charge. If a replacement is unavailable or inappropriate, we will refund the product price and any applicable original shipping charge. You do not need to return a damaged, defective, or incorrect book unless we ask you to do so. If we require a return, Sacra Script Ministries will pay the return shipping cost.
For a package reported as lost or delivered incorrectly, we may first verify the shipping address and tracking information before approving a replacement or refund.
3. Exchanges
We do not offer direct exchanges for nondefective books. You may return an eligible book under the ordinary-return terms above and place a new order. Replacements for damaged, defective, or incorrect books are handled under Section 2.
4. Digital purchases and app-store purchases
Digital products purchased directly from our website are generally nonrefundable after they have been delivered, downloaded, or accessed. We may approve a refund for a duplicate or unauthorized charge, failure to deliver the purchased item, a material technical problem that we cannot resolve, or when required by law.
Refund requests for purchases made through an app store or another third-party marketplace must be submitted to that platform and are governed by its policies.
5. How to request help
Email info@sacrascript.org with the subject line “Returns and Refunds.” Include your order number, purchaser name and email address, reason for the request, current mailing address, and photographs when relevant.
Sacra Script Ministries may refuse a return that does not meet this policy, subject to applicable law.